How to protect your fleet against refuelling fraud: best practices and security tools for the transport sector

Security in transport does not begin when an incident occurs. It begins long before.

Throughout the year, and especially during holiday periods, transport companies face new challenges related to the security of their operations: driver changes, international routes, less supervision and greater exposure to risk situations.

That is why more and more fleets are introducing preventive measures to protect their refuelling operations, avoid the misuse of fuel cards and stay in control of their day-to-day activity.

The main risks for a transport fleet

When we talk about fraud in transport, we usually think of card cloning. However, incidents can have very different origins:

• Misuse of fuel cards.
• Card theft or loss.
• Sharing of PINs or credentials.
• Refuelling off route.
• Unauthorised consumption.
• Transactions carried out at unusual service stations.
• Card cloning or fraudulent access to card data.

The good news is that most of these risks can be reduced through the right security configuration and proper monitoring of operations.

 

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5 best practices to prevent refuelling fraud

1. Adjust your card limits

Setting spending limits that match the real consumption of each vehicle helps to minimise the impact of any unauthorised use.

The closer the configuration is to how the fleet actually operates, the higher the level of control.

2. Review transactions regularly

Analysing refuelling operations makes it possible to quickly identify:

• Unusual consumption.
• Duplicate transactions.
• Unusual amounts.
• Transactions carried out outside the planned route.

Early detection is one of the best prevention tools available.

3. Protect PINs and credentials

PIN codes and credentials should never be shared between drivers or stored together with the card.

Proper access management remains one of the main barriers against fraud.

4. Train your drivers

Security also depends on people.

It is important that drivers are aware of the most common risks at service stations and know how to identify suspicious situations or attempted fraud.

5. Act quickly when an incident occurs

In the event of loss, theft or any suspicion of misuse, it is essential to block the card immediately and review the most recent transactions.

Technology to reinforce your fleet’s security

In addition to good management practices, there are now tools available that significantly increase the level of protection of your operations.

The most effective ones include:

✅ Spending limit control per card.

✅ Restriction of authorised service stations.

✅ Security alerts.

✅ Real-time transaction monitoring.

✅ Additional validation systems for refuelling.

DISCOVER ANDAMUR’S SECURITY TOOLS

 

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airCODE: an extra layer of protection for every refuelling operation

With the aim of protecting our customers against misuse or attempted fraud, at Andamur we have developed airCODE, a secure validation system that is unique on the market.

With airCODE, every refuelling operation requires a unique validation code linked to:

• A single card.
• A single vehicle.
• A single driver.
• A single transaction.

This means that even if someone managed to access a card’s data, they would not be able to use it without the corresponding validation.

airCODE benefits

✔️ Additional validation for every refuelling operation.

✔️ Greater control over transactions.

✔️ Service exclusive to Andamur customers.

✔️ No additional cost.

✔️ Anti-fraud guarantee: if you use airCODE and suffer fraud through the cloning of an Andamur card, we commit to reimbursing the amount affected.

FIND OUT MORE ABOUT airCODE

 

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Full control from Andamur Connect

Security requires visibility.

That is why, from Andamur Connect, fleet managers can:

• Check transactions in real time.
• Set limits per card.
• Authorise or restrict service stations.
• Monitor refuelling operations.
• Manage incidents quickly.

All from a single platform, with immediate access to the fleet’s key information.

Security also means protecting people

When we talk about security in transport, we are not only talking about transactions.

We are also talking about protecting drivers, vehicles and cargo.

That is why Andamur offers its customers a network of certified secure lorry parks, designed to provide a safer environment during stops along the route.

Because a secure operation starts by looking after the people who make every journey possible.

Prevention is still the best tool

Fraud is constantly evolving. Security measures must evolve too.

Combining good management practices with technological control and validation tools reduces risks, improves fleet supervision and protects the company’s day-to-day activity.

Because when it comes to security, what matters is not how to react.

What matters is preventing it from happening.